When I started this challenge at the beginning of the month two of the goals I set for myself were to have fun with my posts and to keep them short. For the most part I feel like I have succeeded. Today I am breaking those goals. This is not fun. I will do my best to keep it short, but I make no promises.
On Monday Kathy received a letter from Toyota saying she has 33 payments left on her car and she could get a good trade in value, a new car, and payments would be the same. Sounds good. Problem, the loan runs for 48 months. She has made 26 payments. I am not good in math, but I don’t 48 – 26 equals 33. I called the dealership. Seems like that the number of payments wasn’t really an issue. They just want her car because they need used cars. Maybe not an issue for them but it was for us. Now the dealership keeps calling wanting to set up an appointment for us to bring in her car and look at new ones. How many ways can I say we are not intetrested?
Same week. Kathy’s car payment is due on the 26th of each month. Yes, we still write out a check and send it in. Well, here it is the 23rd an we still haven’t received a bill. I called Toyota financial. What a joke! Listening to all of the options there wasn’t one that fit what I needed/wanted. I want to talk to a real lie person. Not happening. After annoyingly pressing all kinds of keys I was told I was being transferred to a real live person. Good news! However, all agents were busy helping others. It would be at least 30 minutes before someone answered. Bad news. I was put on hold. After about 10 minutes I was cut off. The line went dead. Really?
I tried calling back once more and the same thing happened. I decided to call the dealership and tell them what our problem was. We didn’t get a bill and the payment due date was looming. The guy I spoke with told me he was sorry that he couldn’t help. The dealership and the financial services are tow different entities working for the same company. He told me that even if he called the financial institution they would not give him any information but would direct him to tell us to call them directly using the same number I had used twice before. Ready to pull out what little hair I have remaining.
We ended up writing a check, sending it to the address adding a note that we didn’t get a bill. They should have the payment by the due date.
We have now decided that next month we will pay off the remaining balance. However, to get that number I have to call Toyota financial. My head is spinning.