SOLSC Day 3
I don’t know what’s wrong with them. Are they angry at each other? Do they just not like each other? Does the new kid on the block feel superior? For whatever reason they will not talk to each other.
I tried to play mediator. I talked nicely to each one explaining why they had to get along. It didn’t work. I hate to admit it but I also lost my temper at one point and said things I probably should not have said. I got the cold shoulder. I looked to see if there is some kind of manual out there that might guide me in my quest to get them talking. Of course there wasn’t
Our new printer refused to hook up and talk to Kathy’s laptop. It would not install itself on Kathy’s computer. What to do. We bought it because Kathy has lots of things she needs to print as historian of her quilt guild. I followed the directions, sparse as they were, but nothing worked.
At my wits end I called Staples since that is where we bought the printer. They could not help but they did give me the number for HP Support since we bought a HP printer. I called. I explained the problem to the woman.
She said she could help. The printer was hooked up to out network. I know this because I had a steady as opposed to a blinking blue light. Kathy’s computer, however, couldn’t find the printer when I hit the “Add a printer” tab.
The woman said we would have to do things manually. Step by step she talked me through what to do. I had to download an installation program. That took time to download. I had to find the particular printer that we bought. Took a bit til I found it in the listing. After close to an hour things were set. I was ready to try a test print. I pulled up one of Kathy’s documents. Went to file print. Chose the new printer which was now one of the options. Hit print and waited…and waited…and waited. The printer just sat there smirking at me.
Great. I told the woman on the line that nothing happened. She asked if she could remotely access the computer. Sure. Why not? I wasn’t doing any good. I gave her control. She looked things over. Uninstalled the printer. Reinstalled the printer. Ran a test print which worked. She told me to try printing the doc again. I did.
Following the same steps I hit print and waited. The printer came to life. It spit out the copy I wanted. Printer and computer were now talking. Hooray!
Now I need to install the printer on one other computer. I may end up calling HP support again.