They’re Not Talking



I don’t know what’s wrong with them.  Are they angry at each other?  Do they just not like each other?  Does the new kid on the block feel superior?  For whatever reason they will not talk to each other.

I tried to play mediator.  I talked nicely to each one explaining why they had to get along.  It didn’t work.  I hate to admit it but I also lost my temper at one point and said things I probably should not have said.  I got the cold shoulder.  I looked to see if there is some kind of manual out there that might guide me in my quest to get them talking.  Of course there wasn’t

Our new printer refused to hook up and talk to Kathy’s laptop.  It would not install itself on Kathy’s computer.  What to do.  We bought it because Kathy has lots of things she needs to print as historian of her quilt guild.  I followed the directions, sparse as they were, but nothing worked.

At my wits end I called Staples since that is where we bought the printer.  They could not help but they did give me the number for HP Support since we bought a HP printer.  I called.  I explained the problem to the woman.

She said she could help.  The printer was hooked up to out network.  I know this because I had a steady as opposed to a blinking blue light.  Kathy’s computer, however, couldn’t find the printer when I hit the “Add a printer” tab.

The woman said we would have to do things manually.  Step by step she talked me through what to do.  I had to download an installation program.  That took time to download.  I had to find the particular printer that we bought.  Took a bit til I found it in the listing.  After close to an hour things were set.  I was ready to try a test print.  I pulled up one of Kathy’s documents.  Went to file print.  Chose the new printer which was now one of the options. Hit print and waited…and waited…and waited.  The printer just sat there smirking at me.

Great.  I told the woman on the line that nothing happened.  She asked if she could remotely access the computer.  Sure.  Why not?  I wasn’t doing any good.  I gave her control.  She looked things over.  Uninstalled the printer.  Reinstalled the printer.  Ran a test print which worked.  She told me to try printing the doc again.  I did.

Following the same steps I hit print and waited.  The printer came to life.  It spit out the copy I wanted.  Printer and computer were now talking. Hooray!

Now I need to install the printer on one other computer.  I may end up calling HP support again.


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21 responses to “They’re Not Talking

  1. jumpofffindwings

    We’ve all been here. As creepy as it is to watch someone remotely control your computer, when it actually produces results out of frustrated attempts, any unsettled feelings fade. Happy Printing!

  2. Computer things are worrisome and frustrating. when I got my iPad I had to call Apple for support and she accessed things remotely and got things squared away. Mine was a communications issue as well: too many Apple IDs – all of them mine!

  3. Leigh Anne Eck

    Technology can be so frustrating at times! I couldn’t wait to find out who wasn’t talking because I know your storytelling! And loved every word of it!

  4. Very good, such a twist on ‘they’re not talking’ and yes those machines sometimes seem to be acting like people when they refuse to do what you want them to do for no apparent reason!!

  5. We do personify those darn machines, but find it doesn’t get us anywhere (loved your “I just got the cold shoulder”, ha ha!) Very clever post. Yes so frustrating- it shouldn’t be that hard, right? I don’t blame us the consumers; I believe the creators have to get it together better 🙂 Good story of perseverance.

  6. At first I thought you must have a new cat. But then it got so much worse, technology! So glad you finally found help and at least one computer is working with the new printer. I dread getting new technology just for that reason.

  7. I thought it was going to be a new cat too! 😉 As tech gets more advanced it gets easier and harder all at once. Glad you figured it out! I’ve given up on a home printer and only print things at Staples anymore. It costs me more, but I pay it a few dollars at a time instead of $65 for an ink cartridge.

  8. I get this since I regularly “fight” with my computer and printer. Thank goodness I have Ralph who comes to my rescue, fixes all problems, and calms me down! Glad things finally worked!

    • Things that should be easy become so complicated. Maybe I should find a room full of monks to transcribe everything for me then I wouldn’t need a printer. 🙂

  9. Alice Nine

    Technology! It’s a love / hate relationship for me. So thankful for my son-in-law expertise!

  10. Judy C.

    I can so relate to that feeling! But, we just got a new printer and voila, it magically worked on both of my computers. Sometimes I get lucky.

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